Apple Support, What is the principle of verification when resetting a password?

by Poster Feb 24, 2025 4

The previous story is that the lock screen password of iPhone 15 suddenly couldn't be unlocked After trying various historical passwords and payment passwords were invalid Enter the 8-hour countdown, only one last chance left (The data is not fully backed up, otherwise it will be wiped directly on iCloud) There is no way to search for the guide in Xiaohongshu Found in the Apple Support App, when resetting your Apple ID password There will be a step to verify the lock screen password of the device Can be assisted to try several more times So I quickly found my colleague's mobile phone to log in and operate it I tried my most commonly used lock screen password and successfully completed the verification!! Is there really a bug in my iPhone?? Also talked to Apple's senior technical advisor The technical consultant asked me to record the screen Then I went through the process again Only then did I realize that when I reset my Apple ID The verified device password is my earlier iPhone 11 (I didn't notice the first operation because the device names are all the same) Because I haven't changed the lock screen password So it passed the verification smoothly This time I am thinking of choosing an iPhone 15 device for verification My "iPhone15" is not in the list of switching devices But my iCloud device list clearly has this phone Regarding why there is no iPhone 15, I also consulted Apple Advanced Technology The other party said that they didn't know the details of the rules during this verification. 😭 Does anyone know why the iPhone 15 does not appear in the device list? https://i.imgur.com/A7Lndcl.png I saw in yesterday's post that some big guys said that this step is to verify the key of iCloud backup? Is it not showing up because my iPhone 15 never backed up data? But I looked at the photos on iCloud, there are backup photos from the first half of last year ah🥲

Replies

Anonymous1385 Feb 25, 2025

Well, let ChatGPT see what you're talking about.

Poster Feb 25, 2025

@ Anonymous1385 emm, it's indeed a bit complicated, send it to deepseek to see that he understands my appeal Helped me summarize 2 key points, but didn't give a solution... 1. Device synchronization issues: Although your iPhone 15 appears in the iCloud device list, the iPhone 15 does not appear in the device list when resetting the Apple ID password. (This is where I turn to help, because to try the lock screen password of iPhone 15 during the reset process). 2. This may be because there is a problem with the device synchronizing with your Apple ID. You can try logging back in to your Apple ID on your iPhone 15 to ensure that the sync status of your device with your Apple ID is normal. (It cannot be operated, because the lock screen password of iPhone15 is wrong now, and it cannot be unlocked; but I have some photos from 2024 backed up in my history)

Anonymous4878 Feb 26, 2025

I don't understand what you are talking about, but one thing can be said, the device password can reset the id password. For normal mobile phones, go directly to Settings-apple Account-Password and Security-Change Password, verify the device password to reset an apple id password, which is very suitable for normal use of the mobile phone, but the id password cannot be remembered. It seems that it was just set two years ago

Poster Feb 26, 2025

@ Anonymous4878 Hmm, what I have encountered now is the opposite of what you said: apple id can still log in, but the device password is not correct So choose to reset apple id in the "support" app, this process will verify your device password, and you can try the device password several times The problem is that my iPhone 15 does not appear in the list of devices that verify the device password When other colleagues experimented, he historically all equipment was optional.