Macbook supports Touch ID but cannot be unlocked but can enter fingerprints normally
by Poster
May 15, 2025
9
Let's talk about the operation of OP first. Generally, the palm is suspended in the air and one finger is used to unlock it. Every time it is very smooth. Until the last few months, the unlocking has always failed probabilistically. I couldn't help but ask Apple's technical support.
The first time I was asked to upgrade the latest system
Do it, although I suspect that Ah San buried the shit, but it still doesn't work
The second time I went to technical support, I was given a specific unlocking gesture, asked to put the palm of my hand on the computer, and then try to unlock it with my fingers
Problem solved, you can successfully unlock it every time!
Told me it was caused by static electricity, but I used it like this before. Is it caused by a secret change or the season? If you encounter the same question, you can try this solution
Replies
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Anonymous617 May 15, 2025What kind of static electricity is this? Does this happen every time? Does it leak? Why don't you try another finger
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Anonymous11909 May 15, 2025The suggestions given by Apple's network/telephone technical support are for reference. Last month, I asked three technical support questions because of iPad leakage, and the answers given by the three people were different. (Some said it was normal, some said I might be sensitive, and some said it was abnormal) Finally, I threw it to the Apple Store for a return, and found that it was a hardware problem and replaced it with a new 🌚.
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Poster May 15, 2025@ Anonymous617 This happens every time, and so do colleagues in the same row as me. I am a little suspicious of the leakage in the office. I will try it when I go home
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Anonymous617 May 15, 2025@ Poster # 3 Please unplug the power supply and try
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Poster May 15, 2025@ Anonymous617 doesn't work if you unplug it
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Anonymous1709 May 15, 2025If you try unlocking it when you are not charging and unlocking it when you are charging, is it different? If yes, then you want to check if your socket is grounded. My previous socket caused this result. Since the ground level between your computer and your hand is different, there is a potential difference, which will cause unlocking failure. When you put your hand against the shell and then unlock it, the ground level between your computer and your hand is the same, and there is no potential difference, so you can unlock it. I changed the three-hole plug-in, and then the type C power supply connected to the mac was also three-hole (Bull's). After confirming that the three holes on the wall were grounded, it never happened again. (For your reference only, anti-bar instructions)
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Poster May 16, 2025Understood, I took the computer back last night and it didn't happen. It is estimated that there is a problem with the ground wire of the newly moved office building. Let the property management company come and have a look. Thank you for your reply @ Anonymous1709
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Anonymous5638 May 18, 2025I'm having the same problem. I was just about to go to the Genius Bar to check it out, but after checking it, it may indeed be a problem with the socket grounding (I am now using the official two-pin operation, no grounding): it can be unlocked instantly after unplugging the power supply.
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Poster May 19, 2025The new model is a two-pin socket, and there is no way to ground it at all. I use the voltage to detect the computer shell with a voltage of 0.2 V. I called Genius Bar and said it is in line with the design. If you can't accept it, go to the official website to buy a triangular plug. It is currently in line with the design specifications. After-sales service