Questions about FaceTime going gray
by Poster
May 27, 2025
17
I added a children's account to my iPad today, thinking that I could play FaceTime videos with me. Then I added four numbers (all Apple, and the mobile phone can FaceTime normally), but I didn't expect a small problem.
https://i.imgur.com/c0UjRsR.jpeg
This contact information of my daughter-in-law can display FaceTime normally when added, and you can also dial.
https://i.imgur.com/4efpLmF.jpeg
Here is my contact details, FaceTime is grayed out and unavailable. The format of the email address is correct, but it doesn't work after trying all night. I'm here to ask if you know the reason.
Replies
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Anonymous612 May 27, 2025Why don't you call back on your mobile phone?
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Anonymous613 May 27, 2025Wait 24 hours?
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Anonymous614 May 27, 2025When I had a bug before, the customer service asked me to set the facetime call contact information to only check the number or email address, and then it won't be grey.... Now that the number and email address are checked, there is no problem, so it should be a bug
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Poster May 27, 2025@ Anonymous612 can be connected by calling with a mobile phone, otherwise it prompts that the email address cannot be used for FaceTime calls
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Anonymous10070 May 27, 2025I haven't used it once, I want to ask how to activate FaceTime
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Poster May 28, 2025@ Anonymous10070 # 5 Settings > FaceTime > Select the number, click ✓ later, that's it, it's not as complicated as it said on the Internet (Shandong Telecom)
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Anonymous10070 May 28, 2025@ Poster # 6 Although FaceTime has been lit, when dialing, there is still a question mark on FaceTime. What's going on? Is it because of the Bank of China mobile phone?
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Poster May 28, 2025@ Anonymous10070 # 7 My devices are all from the Bank of China, I don't understand what you mean by the question mark
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Anonymous616 May 28, 2025Try typing by email in the Facetime program, and then click i in the recent call record to add to the existing contact.
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Anonymous370 May 28, 2025I applied for an account for my child, but there was no mobile phone number bound, and I couldn't dial, or the FaceTime button was available but the other party didn't call when I dialed.
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Poster May 28, 2025@ Anonymous616 # 9 prompts that the email can't be used for FaceTime calls, but my wife's can be used
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Poster May 28, 2025@ Anonymous370 # 10 My daughter-in-law can call each other videos, but it won't work without recognition
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Anonymous10065 May 28, 2025Troubleshooting steps 1. Bank of China gives priority to checking networking authority 2. Global magic after restarting in airplane mode 3. Modify Facetime and iMessage international regions 4. Unplug the SIM card and log out and re-sign in with global magic
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Poster May 28, 2025@ Anonymous10065 Maybe I didn't make it clear. After adding the contact, I can call FaceTime to my wife with the tablet, but I can't call FaceTime to others, prompting that this number cannot be used for FaceTime
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Anonymous10065 May 28, 2025@ Poster Do you mean to say that if "not added to contacts" even if the other party supports Facetime, it won't get through
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Poster May 29, 2025@ Anonymous10065 # 15 I've given up, hit 400 and didn't solve https://i.imgur.com/krir4IG. png
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Anonymous10065 May 29, 2025@ Poster If # 15 this situation can be solved according to the above