It is never recommended to buy Apple Watch. Once you encounter quality and battery life problems (Ultra2 battery life is only 16-18 hours), as long as it cannot be detected by official instruments, from the genius bar to the phone after-sales service to technical docking, no link will admit the problem. In the end, it will only give you an answer that internal discussion is normal

Replies

• Poster May 20, 2024
  Previously: https://www.v2ex.com/t/1035907 The Apple Watch Ultra2, which I bought in December last year, took less than half a year and had a battery health of 100%. Since early April, the battery life lasted less than one day. Before April, it had a battery life of two days under normal use. In addition to recording outdoor walking, I usually only use it to check the time, but the battery life has collapsed like this. In early April, I returned to the factory by going to Genius Bar, and Apple just reset the system for me and sent it back. The problem remains the same. When it came to telephone after-sales communication, the engineering docking person changed two or three people, and asked me to not only install the diagnostic certificate, but also record the battery power of the daily use nodes for them. In the end, they replied to me on the phone. Their internal technicians agreed that it was normal for my Ultra2 to have a battery life of only 16 hours. There was no problem with the watch. No matter what, they replied with the same sentence, and there was no channel for upward complaint. Do you have any other channels in the forum to help provide and appeal Apple now feels like everything from pricing, quality control to after-sales is completely ruined. The Ultra2 I bought for more than 5,000 yuan is just for a larger battery and AC +. As a result, the after-sales service that encounters problems is only at this level
• Poster May 20, 2024
  https://imgur.com/a/TUYBj9U After spending more than a month cooperating with Apple's after-sales troubleshooting the problem, Apple's answer was to turn a blind eye to the problem and think it was absolutely normal. I was really convinced. From now on, I oppose anyone buying an Apple Watch, which is so hot that there is no guarantee for after-sales service. things
• Anonymous8464 May 20, 2024
  In fact, almost all Apple devices will use various words to tell you that your device is good as long as their testing instruments cannot detect it/the device does not pop up by itself and needs maintenance... quite annoying btw Apple Watch installing watchOS 9 with iOS 17 seems to have battery life problems. When I asked Apple customer service, they didn't seem to know
• Anonymous7921 May 20, 2024
  What a crime, Apple this 🐶
• Anonymous4291 May 20, 2024
  I bought watch 3rd generation and 7th generation, and it works well. The battery life is charged once a day
• Anonymous6113 May 20, 2024
  More than that, the ipad pen is broken, and the AirPods pro occasionally cannot be charged. There are accidental phenomena proved by videos, and I have to reproduce them on the spot. Even if it is sent for inspection, it can't be detected, and then it will not be processed.
• Anonymous10570 May 20, 2024
  This is true of all Apple products. As long as official means can't detect it, they won't admit the problem.
• Anonymous11600 May 20, 2024
  Last summer, I threw away the 2020 iPad pro and recycled it. It clearly left it to heat up, but the battery was dry out overnight. After-sales testing was done several times and it was fine. It's better to find JD.com after-sales service
• Anonymous2852 May 20, 2024
  Try uninstalling WeChat on your watch
• Anonymous3163 May 20, 2024
  @ Poster @ Anonymous6113 @ Anonymous10570 feels that the official after-sales service is too arrogant. A normal consumer has spent a long time proving an existing problem, or an occasional serious problem. Why not give him/her an official replacement machine (refurbished machine)? On the one hand, the other party is a normal consumer, not a person who exploits loopholes, and the manufacturer is kind to others; On the other hand, taking back the defective machines for careful inspection and research can improve product quality and future product competitiveness, which is also a good thing for the company.
• Anonymous7376 May 20, 2024
  Apple's after-sales service was not like this in the past. Thank you to scalpers, thank you to Huaqiangbei, thank you to JS, thank you to some wool parties
• Anonymous8430 May 20, 2024
  Try not to install any apps to see. It's best to try how long a full charge does not match any phone.
• Anonymous1803 May 20, 2024
  Works both ways.. Once I went to trade in a mobile phone, the face id module was broken, but the detection program could not run out of the problem, so I recycled it according to the price.
• Anonymous3325 May 20, 2024
  As mentioned above, it is recommended that OP first rule out whether it is a third-party APP: uninstall all apps, or even not pair them, to see if they are normal.
• Anonymous906 May 20, 2024
  If you have encountered it, you should erase it and re-pair it. Don't pretend to be a messy third party. Everything has been normal until now. To say "absolutely not recommend" or something, I absolutely do not recommend third parties, especially
• Anonymous5971 May 20, 2024
  @ Anonymous4291 0 +3 +8 passed by, and it was charged once a day, nothing wrong But the upstairs people are right. Their standard of whether to repair is very direct, that is, to run the test and look at the physical damage according to the standard. I have encountered a situation where the camera was recalled and the screen was replaced together. When I took the machine, I complained that GB had to stick the film again. They said that AST couldn't outrun them, even if it looked like there was no problem to the naked eye. However, it is indeed very annoying to encounter invisible quality control problems, such as the most common battery urinary collapse. If you measure your health (look at the log or Coconut Battery), it is very low, but if you run AST2, it is higher than 80%, and you will not change the battery.
• Anonymous9790 May 20, 2024
  Apple is such rubbish, smelly and hard-mouthed. I have an iPhone 13, and I often fail to receive any calls for no reason. When someone makes a call, they are on the phone. I don't know that the phone is broken until the courier sends a text message. I went to their after-sales service, asked them to restore the configuration and check the call transfer, but they just refused to admit that it was the garbage of their mobile phone. I restarted and reinserted the sim card in various ways. Sometimes it worked well, sometimes it didn't work. I lost contact for two days at most, and then it was inexplicably better. Android doesn't have this problem After searching on the Internet, it is an old problem that Apple can't answer the phone. So far, there is no solution, and Apple doesn't admit that it is its own problem.
• Anonymous11230 May 21, 2024
  I encountered the same situation about a month after I started the first generation last year, and it dropped by 20% in one night. I went to the Genius Bar for testing. They also said that the battery life was normal, but they could return it to the factory for testing. After I sent it for "testing", the battery life was magically good. In addition, my personal guess is that this is a software problem, and factory reset may solve it
• Anonymous6890 May 21, 2024
  Maybe it's only for Chinese customers
• Anonymous10577 May 21, 2024
  I can understand your feelings very well. When I had a problem with my mac battery, I clearly refused to admit it and refused to solve it. I kept talking to avoid the problem and using the best tone to say the most useless words. It was extremely disgusting. Disgusting, I will retire from the pit of the whole family from now on, and I can't afford to offend it