The 10.5-inch iPad Pro is still within the validity period of AppleCare +, and the battery fails abnormally. Apple refuses to warrant it on the grounds that there are no spare parts and it is an outdated product
by Poster
Jul 11, 2024
51
I made an appointment with a direct-operated store. The problem can be reproduced in terms of battery usage. The hardware inspection in the store showed that there was no problem. I requested to return to the factory for testing. At this time, I was told that the product could not be returned to the factory because it was an outdated product. The store asked me to call 400 to ask how to solve it. After two hours of 400, 400 said it was mainly in-store operation, 400 had no authority (kicking the ball)
Then I told me to go to 368 and try ordering the item directly. There was no option to try ERS in the store. Finally, I was told to return AppleCare + and use it. I felt that I couldn't accept the result.
Has anyone encountered this situation in V2? How is it handled.
Replies
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Anonymous9255 Jul 11, 2024What year was this released, and it is renewed every year for ac +?
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Anonymous2554 Jul 11, 2024Before you go, check the battery level on apple Support, confirm that there is a problem, and then go to Stupid Bar. If you have any questions, go directly to online customer service
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Anonymous2554 Jul 11, 2024I replaced the same model that was out of warranty in May with an 11-inch pro. It didn't cost any money. Two months before and after
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Anonymous2321 Jul 11, 2024@ Anonymous9255 # 1 can now be renewed annually
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Anonymous2321 Jul 11, 2024Apple violated the rules. I have never encountered this situation. The last time I went to repair my iPhone13, the process was normal
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Anonymous4422 Jul 11, 2024Shouldn't you pay for maintenance (the actual replacement machine is a similar model with spare parts)
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Poster Jul 11, 2024@ Anonymous2554 The test shows that there is no problem. After refreshing the firmware on site, the problem is still the same, so I proposed to return it to the factory for testing, because I have encountered this problem before and have gone through the warranty https://i.imgur.com/dqHjTI8.png
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Poster Jul 11, 2024@ Anonymous4422 won't fix it even if you pay. This is my most confusing question
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Anonymous2554 Jul 11, 2024Mine also lost power and often failed to charge. The health test was 79%, but I would say it was 81%.
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Anonymous428 Jul 11, 2024I remember that if I didn't have relevant accessories, I would give you a next-generation ipad. Why don't you try another store?
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Poster Jul 11, 2024@ Anonymous428 has been to two directly-operated stores, and neither of them offers replacement, nor does they provide the option of replacement. Those who have passed the warranty and replaced the battery are all warranty, but those I still have were rejected.
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Anonymous3018 Jul 11, 2024You keep the evidence, such as charging the battery, videotaping the whole process, and how much power loses an hour after unplugging it. Apple is like this, they will only run their own tests once. As long as the test is fine, I will refuse to admit it. If your product is outdated, you should be able to replace it with a new ipad under warranty.
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Poster Jul 11, 2024@ Anonymous3018 has run through this problem at the scene of direct stores. Genius said that his problem is that outdated products can't be ordered on the tablet system. I'm thinking that this is your own problem. Why do you want me to pay for it? He said to give upward feedback, but there is no answer yet.
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Anonymous2554 Jul 11, 2024@ Poster Remember to ask for the case number
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Anonymous11545 Jul 11, 2024@ Anonymous3018 The current situation is obsolete products, and even if the problem is admitted, it is obsolete products. It is also a problem that outdated products can still be renewed to buy AC +.
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Poster Jul 11, 2024Complaint, Apple's after-sales service is getting worse and worse. In this case, you should be replaced with a newer 11-inch model. Refused to warrant? You're stupid, you're out of your mind
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Poster Jul 11, 2024@ Poster directly asked them to change to a new one, and they would make trouble if they didn't give it. This group of Apple after-sales service in China can only be cured by distribution according to the trouble. The after-sales service is getting worse and worse. The domestic OV Huawei after-sales service is simpler than Apple's
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Poster Jul 11, 2024@ Poster Wait for his final reply. If his last reply still cannot guarantee the warranty, then I can only raise a maintenance dispute.
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Anonymous11117 Jul 11, 2024Doesn't AppleCare + just replace it with a new one if it is broken? I did it years ago
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Anonymous9255 Jul 11, 2024@ Anonymous2321 I mean, the 10.5-inch pro should be 7 or 8 years old, and the op is renewed every year. The cost of this ac + is more than 5,000.