The 10.5-inch iPad Pro is still within the validity period of AppleCare +, and the battery fails abnormally. Apple refuses to warrant it on the grounds that there are no spare parts and it is an outdated product
by Poster
Jul 11, 2024
51
I made an appointment with a direct-operated store. The problem can be reproduced in terms of battery usage. The hardware inspection in the store showed that there was no problem. I requested to return to the factory for testing. At this time, I was told that the product could not be returned to the factory because it was an outdated product. The store asked me to call 400 to ask how to solve it. After two hours of 400, 400 said it was mainly in-store operation, 400 had no authority (kicking the ball)
Then I told me to go to 368 and try ordering the item directly. There was no option to try ERS in the store. Finally, I was told to return AppleCare + and use it. I felt that I couldn't accept the result.
Has anyone encountered this situation in V2? How is it handled.
Replies
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Anonymous12397 Jul 11, 2024@ Anonymous11754 # 17 It seems that Apple's policy has only been so bad in China a few years ago. A few people break the rules, and honest people pay the bill.
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Anonymous2262 Jul 11, 2024How can I remember that when I read it online before, I would give me the oldest new equipment at the moment...
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Anonymous550 Jul 11, 2024Just smash it and let them replace it with a new one
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Poster Jul 11, 2024@ Anonymous9593 If you smash it, you also use ERS. He said that ERS has no legal spare parts and no options.
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Poster Jul 11, 2024@ Anonymous9255 The price of this AC + was reduced once in 21. When I first bought it, it was more than 800 for two years. After the price reduction, it was 500 for two years. The annual subscription is more than 200 for a year.
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Anonymous3859 Jul 11, 2024It can be replaced with 18 models of pro. I often find this model on Xiaohongshu to change the battery and upgrade to 18 models. Notes
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Anonymous8494 Jul 11, 202412315
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Anonymous107 Jul 11, 2024Since it is an outdated product that cannot be repaired, why do you still ask you to buy AC +? Since you ask you to buy apple, you have to be responsible, and now you say that you can't repair it and return the AC
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Poster Jul 11, 2024@ Anonymous8494 call 12315 how to describe this problem, is there any process, and what needs to be provided.
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Anonymous11931 Jul 11, 2024@ Poster # 29 Fill out a form online. However, 12315 has no public power, so it can only mediate. If the mediation fails, it will eventually have to be sued.
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Anonymous2973 Jul 11, 2024Complaints seem to be of no use to apple, just sue directly.
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Anonymous12008 Jul 11, 2024This is the first time I know that ac + can be renewed forever. I always thought it was up to 2 years, and it cannot be renewed after more than 2 years
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Anonymous12398 Jul 11, 2024I don't remember that there is that kind of outdated product repair. If not, I will replace you with the latest model? Could it be that this loophole has also been used badly?
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Anonymous7438 Jul 11, 2024Blood loss. Didn't change the pad
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Anonymous12399 Jul 11, 2024Curious about what exactly "abnormal battery power down" means? It seems that the attitude in the store is quite bad.
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Anonymous9889 Jul 11, 2024Laughing to death, do you know why Apple refused insurance? You have the answer in your building
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Anonymous3094 Jul 11, 2024@ Anonymous2321 # 5 Isn't this just fraud? The package gives birth to a boy and gives birth to a girl a refund. Obviously there is no warranty, and they still sell AppleCare. If you really go to repair it, I will give you a refund. It is reasonable to either replace the machine with a new one or refund the full payment. It is recommended that the landlord keep the evidence and make other plans.
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Anonymous454 Jul 11, 2024You can still buy ac + for outdated products. It is originally Apple's pot. If you have ac +, you must have a warranty
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Anonymous2243 Jul 11, 2024Try to Hong Kong and Macau
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Anonymous453 Jul 11, 2024If there is a problem with the battery of an outdated product, isn't it necessary to replace it with a new refurbished machine? Is China different from others?